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RTD Feedback Opportunities

Posted on February 25, 2025 by Jane
You and the members of your organization, community, or business are invited to provide feedback about RTD’s May 2025 proposed service changes. Three times a year, RTD reviews, proposes, and implements changes to its bus and rail services. The May 2025 proposed changes focus on increasing service, improving reliability, supporting on-time performance, and advancing the implementation of RTD’s System Optimization Plan. Learn more about the May 2025 proposed service changes by watching a video presentation.
Feedback is an essential part of RTD’s engagement process, and an online survey is available for customers and the public to share input and perspectives. RTD is accepting feedback through 11:59 p.m. on Thursday, March 6, 2025. All feedback and public comments received will be shared with RTD’s Board of Directors.
Proposed Service Changes Dashboard
Thank you for supporting RTD’s efforts to share this important update with our customers and the public. If you have follow-up questions or need more information, please reply to this email.

––RTD’s Community Engagement Team

Providing Feedback

In addition to completing an online feedback survey, RTD is offering four additional ways for individuals to provide feedback:

  1. Send an email to service.change@rtd-denver.com
  2. Call Customer Care at 303.299.6000
  3. Provide public comment at an RTD Board meeting
  4. Visit with RTD staff at an upcoming community event
Toolkit Download

May 2025 Proposed Service Changes (English)

May 2025 Proposed Service Changes (Spanish)

Public Meetings and “Ask a Service Planner” Session

RTD provides customers with different opportunities to provide public comment on proposed service changes. During the previously established public meeting series, RTD staff present each of the proposed changes. Customers are able to provide up to two minutes of feedback on the changes, and these meetings are held virtually.

For customers who are interested in having a back-and-forth dialogue with staff, RTD is organizing an “Ask a Service Planner” event. During this drop-in virtual session, customers are paired with a service planner who can provide greater context about the proposed service changes and reasons. Customer feedback is not limited to two minutes during this virtual open house.

RTD’s Civil Rights Division can support customers who need additional assistance attending a public meeting. Customers who are linguistically diverse can request an interpreter. Customers with a disability can also request sign language interpretation or information in alternative formats. Customers needing additional support should contact Civil Rights at least five days prior to the meeting.

Virtual Public Meeting #1

  • Monday, March 3, at noon
  • Join the Meeting
  • Meeting ID: 847 4757 4304
  • Passcode: 622645
  • Customers have two minutes to share their thoughts on specific proposed changes or provide general feedback about RTD services. We appreciate your input!

Virtual Public Meeting #2

  • Monday, March 3, at 5:30 p.m.
  • Join Zoom Meeting
  • Meeting ID: 815 6878 3678
  • Passcode: 201590
  • Customers have two minutes to share their thoughts on specific proposed changes or provide general feedback about RTD services. We appreciate your input!

Virtual Ask a Service Planner Session

  • Tuesday, March 4, at 5:30 p.m.–6:30 p.m.
  • Join the meeting
  • Meeting ID: 868 7599 6389
  • Passcode: 334537
  • This session features a Q&A format, giving customers the opportunity to ask questions and get direct insights from RTD’s Service Planning team about the proposed changes.
Learn More

RTD has a short, two-minute video explaining service changes.

Service Changes Overview Video
RTD Logo
The Regional Transportation District (RTD) was created in 1969 by the Colorado General Assembly to develop, operate and maintain a mass transportation system that now benefits more than 3.1 million people in the Denver metro area. With a service area of 2,345 square miles, RTD provides transit services in all or part of eight counties and more than 40 municipalities. The transportation agency’s services are delivered via 126 bus routes, six light rail lines, four commuter rail lines, and paratransit mobility options.

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